At Servego , we strive to offer a seamless experience for both customers and service providers. We understand that plans can change, and this policy outlines how cancellations are handled for service bookings made through our platform.
Customers may cancel a booking at any time before the scheduled service time.
If the cancellation is made at least 1 hour before the service time, no cancellation fee will be charged.
If the cancellation is made less than 1 hour before the scheduled service, a cancellation fee of up to [Insert Amount or %] may apply to compensate the service provider.
Frequent last-minute cancellations may result in temporary suspension of the account.
Service providers are expected to honor all confirmed bookings.
If a provider cancels a confirmed booking, they may face penalties, including temporary suspension or permanent deactivation from the platform.
Customers will be notified immediately and may choose to reschedule or book another provider.
If a customer is not available at the service location within 15 minutes of the provider’s arrival, the booking may be marked as a "No Show" and a cancellation fee may be charged.
Eligible refunds due to cancellations will be processed as per our Refund Policy and will reflect in your original payment method within [Insert Timeframe, e.g., 5–7 business days].
You can cancel a booking directly through the Servego app under the “My Bookings” section.
For assistance, contact our customer support at [Insert Support Email or Number].
